In case of debt collection errors

Automated debt collection was suspended in September 2015 due to faults in our debt collection system (EFI) during the period 2013 – 2015.

The Danish Debt Collection Agency (Gældsstyrelsen) is currently looking into whether we have carried out incorrect debt collection of your or your business’s debt from 1 September 2013 to 7 September 2015 (both days included). The possible fault concerns the collection or voluntary payment of debt, which could have been statute-barred at the time of the collection or payment.

You will be informed via Digital Post by no later than 1 May 2018 if we are looking into your or your business’s debt.

If you have received a notification in Digital Post saying that we are looking into possible errors in our collection of your debt, you do not have to take any action. We will write to you again once we have carried out our investigation, and you will have the opportunity to provide us with any feedback you may have before we make the final decision. The Debt Collection Agency will only reopen any cases on its own initiative if the total amount collected or received is at least DKK 3,000.

If you have paid off an amount of your debt after it became statute-barred, this amount, including interest, will be transferred to your NemKonto unless you have other debt to public authorities. In that case, we may choose to use all or part of this amount to bring down your debt (offsetting). We will send you a letter in case we choose to offset your debts. 

Please see our Danish guidelines for information on how the Danish Debt Collection Agency reopens cases that may wrongly have been transferred for collection.


Please see our legal guide (in Danish) for further legal information.